Shipping Policy
Thank you for your support of MH Lighting, we will provide you with the most pleasant shopping experience. Due to international shipping there may be delays. In order to track your order, please contact MH Lighting (support@mhlightings.com) so that we can provide you with an order tracking number.
Currently we only focus on the US markets. We offer Free Shipping for all orders, If your destination is not US, please contact us for more details.
Orders from US
All orders will be shipped from our Zhongshan Warehouse.
Order Processing Time:
For the stock items, the lead time will be 3-5 business days after confirmation/payment. Delay may occur for orders placed on weekends.
For customized orders, the lead time be 20-35 business days after confirmation/payment. Delay may occur for orders placed on weekends.
Our warehouse only operates during standard business hours, Monday through Friday, excluding holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.
Delivery time:
Due to the package size requirements of the carrier, some items we have to transport by ocean shipping.
1. Package Size less than 40”
The items will be shipped by DHL, Fedex, UPS. It will take 5-7 business days for delivery.
2. Package Size more than 40”
We will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@mhlightings.com).
Tracking
You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.
Out of delivery time
If your order is delayed, please contact us via email at support@mhlightings.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Order Cancellation
We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request after you have received them.
About taxes
In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.
Breakage in transit
In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.
Contact us
If you have any questions you can contact us (support@mhlightings.com)
Tel: (252)-513-2949
Email: support@mhlightings.com
Contact Person: Ryan Law
Updated on 5th,March, 2024
Best Regards
